Privacy Policy

1. Who We Are

Garage Lutis is a brand of Aravind Automobiles LLC, registered in the Sultanate of Oman (CR 1446523, PO Box 2358, PC 112, Muscat). References to "Garage Lutis", "we", "us", or "our" in this policy refer to Aravind Automobiles LLC.

We are committed to protecting the personal information of customers and visitors who contact us or use our website and workshop services. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, telephone number and email address, when you message us on WhatsApp, call, email or visit the workshop.
• Vehicle information: Make, model, year, registration and VIN, mileage, photos or videos you send us, and the service and repair history we record for your car.
• Correspondence: The content of messages you send us.
• Usage data: Our hosting provider keeps standard technical logs (such as IP address and pages requested) to run and secure the website. We do not currently use analytics or advertising cookies on this website.

3. How We Use Your Information

We use personal information to:

• Respond to your questions and give you quotes.
• Book, carry out and record work on your car, and tell you what will be due next.
• Contact you about your car while it is with us.
• Keep accounting and tax records.
• Comply with applicable legal obligations.

We do not use your personal information for automated decision-making, and we do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal information to carry out the work you ask us to do, on the basis of legitimate interests (responding to enquiries, keeping service records) and, where applicable, compliance with legal obligations. Where we rely on legitimate interests, we have considered your rights and ensured that our interests do not override them.

5. Data Sharing

We may share personal information with:

• Cloudflare: Our website is hosted on Cloudflare.
• WhatsApp (Meta) and Google Workspace: Messages and emails you send us are handled by these services under their own privacy terms.
• Parts suppliers and manufacturers: Your vehicle details (such as the VIN) where needed to order the correct parts or check recalls and warranty.
• Professional advisors: We may share information with legal, accounting, or other professional advisors where required.
• Regulatory authorities: Where required by law or regulation in the Sultanate of Oman.

6. Cookies

This website does not currently set analytics or advertising cookies. If we add analytics in future, we will update this policy first.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Service records for a car are kept for as long as you remain a customer and as required for accounting and tax purposes; general enquiries are typically kept for up to three years.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of personal information we hold about you. To exercise any of these rights, please contact us at contact@garagelutis.com.

9. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last revision noted at the top.

11. Contact

For any questions about this Privacy Policy or our data practices, please contact us at:
contact@garagelutis.com
Aravind Automobiles LLC (Garage Lutis), CR 1446523, PO Box 2358, PC 112, Muscat, Sultanate of Oman.